On an ongoing 2 years project, I've been lucky to be part of the Vensa vision of creating an unique experience for patients to connect to their health providers, increasing accessibility of health for New Zealanders, soon to go global.
As a VP of User Experience, I've lead the team of Design and front-end development, running workshops, research, design and mentorship of the design thinking process while engaging the whole company on this beautiful UX Journey.
Being a computer scientist with a background in project management, had played an important key to this role, where Vensa needed strong UX skills that could manage the development process and guide the team through an agile framework.
On this project, I have planned and executed research, strategy, architecture, prototypes, designs, A/B testing and many different UX touch points while managing a smart and agile team to ensure we deliver faster interactions with quality in every single delivery.
I have also heavily participated in business analysis and decisions that helped us build the right product for the market.
Vensa had already a big picture of how the platform would be. At that time, it was all together to be released as a single product, turning into years of development that we couldn't afford as we had a deadline to be in the market in few months.
The challenge with this Patient Portal, was to create a massive platform that would hold multiple features to be released at first with a small functionality but designed powerfully enough to gradually expand as the new add-ons get featured over time.
In a team of limited amount of developers, the agile UX for deliveries and interactions could be dramatically affected. So, the chunks of deliveries for validation should be as smallest as possible but good enough to delight our users and primary customer needs for a quick validation of the UX dynamics.
Breaking down the whole project into valuable chunks of MVP's was a big challenge to be cautiously worked on with right decisions for its success.